Community-Driven FAQs
HOW DO I KNOW MY JEWELRY IS AUTHENTIC?
Every ICEDMAFIA piece comes with an NFC Ownership Card that verifies authenticity, connects you to our membership program, and unlocks access to future events and discounts. Moissanite pieces also include a GRA certificate.
WHAT MATERIALS DO YOU USE?
Our jewelry is made from a solid brass base with 14K gold plating. Depending on the design, we use either 5A Cubic Zirconia (CZ) for maximum brilliance or VVS1 D-Color Moissanite that passes the diamond tester.
HOW LONG DOES SHIPPING TAKE?
Orders ship from our Swiss warehouse:
- Switzerland & Liechtenstein → Free, 1 working day (tracked)
- Europe → 2–4 working days (tracked)
- USA & Canada → 5–10 working days (tracked)
All orders include tracking and insurance.
CAN I RETURN MY ORDER?
We do not accept general returns. However, if your order arrives damaged, defective, or incorrect, contact us within 3 days of receiving it and we’ll arrange a free replacement.
DO YOU OFFER APPAREL AS WELL?
Yes. Our apparel line features 100% premium cotton T-shirts, designed in Zurich, combining everyday comfort with bold ICEDMAFIA graphics.