Frequently Asked Questions
WHERE DO YOU DELIVER?
We deliver free of charge to Switzerland , Austria and Germany .
HOW LONG DOES SHIPPING TAKE?
Your order will usually arrive within 2-4 business days .
WHAT ARE THE SHOELACE TAGS MADE OF?
Our tags are made of solid brass , finished with 18K real gold and set with hand-set 5A zirconia or VVS1 D-Color moissanite – diamond-tested and certified.
HOW DO I VERIFY AUTHENTICITY?
Each piece comes with an NFC card . Simply scan it with your smartphone to see the authenticity certificate, serial number , and access future drops .
CAN I RETURN MY ORDER?
General returns are excluded. However, if your product has a manufacturing defect or is damaged during shipping, we will replace it free of charge. Please contact support@icedmafia.com within 3 days of receipt with photos.
HOW DO I PROPERLY CARE FOR MY JEWELRY?
Avoid contact with harsh chemicals and store your piece in the ICEDMAFIA pouch when not wearing it. This will help preserve its shine.